Effective Date: July 17 2025

Kamalatmika Seva Inc - A Non-Profit Religious Organization

1. Introduction

At Kamalatmika Seva Inc, we are committed to safeguarding the personal information of our devotees, donors, visitors, and volunteers. This Privacy Policy explains how we collect, use, and protect your personal data when you engage with us in person or online - especially when making donations through our authorized payment gateway, Converge by Elavon.

2. Information we collect

We may collect the following types of personal information:

• Personal Details: Full name, contact number, postal address, email address, date and month of birth.
• Donation Details: Donation amount, purpose, Invoice number, date/time.
• Payment Information: While donation payments are processed securely via Converge, we do not store credit/debit card numbers, CVV, or any sensitive financial data on our servers.
• Technical Information (Website): IP address, browser type, device ID we do not store on our servers.

3. How We Use Your Information

Your data is used for:

• Issuing receipts and Sending Email Updates for donations (in digital or physical form).
• Sending Emails and Performing religious services as per your donation intent (e.g., pujas, archanas).
• Sending Newsletters, updates in Email about temple activities and events (if you opt-in).
• Statutory reporting and internal audits.
• Ensuring secure and seamless donation experiences through Converge.

4. Donation Payment Processing with Converge Pay by Elavon API

We use Converge Pay, a secure and PCI-compliant payment gateway by Elavon, to handle all online donations. When you make a donation:

• You are redirected to or interact with Converge's secure servers.
• We do not store or have access to your full payment card details.
• Only necessary information (amount/reference) is shared with Converge to complete the transaction. Elavon/Converge's privacy practices are governed by their own Privacy Policy, available at: https://www.elavon.com/privacy-pledge.html

5. User Accounts Processing with Auth0

We use Auth0 which owned by Okta, a secure authentication service to enable user based services at our website, When you Login or Signup to our website,

• You are redirected to Auth0 / Okta secure Server.
• We do not store or have access to your password and such other sensitive informations. Auth0 governs your data with thier own Privacy policy, which can be viewed at: https://www.okta.com/legal/privacy-policy/

6. Data Sharing

We do not sell or rent your personal data. We may share limited information:

• With authorized temple staff or volunteers strictly on a need-to-know basis.
• With Converge, for payment processing only.
• With government or regulatory bodies when legally required.

7. Data Retention

We retain donor and transaction records for compliance with tax, audit, and legal requirements, typically for 7 years. Non-essential information may be deleted sooner upon request.

8. Your Rights

You may,

• Request access to the personal data we hold.
• Ask us to correct or delete your information (subject to legal obligations).
• Withdraw consent for receiving communications.

9. Data Security

We take appropriate technical and organizational measures to protect your information, including secure data storage, access restrictions, encrypted at rest and during transmission where applicable.

10. Children's Privacy

We do not knowingly collect information from children under 13 without guardian/parental consent.

11. Cookies

Our website may use cookies for basic analytics and user session management. You can manage your cookie preferences via your browser settings.

12. Contact Us

If you have questions or would like to make a privacy-related request, please contact:

Sree Kamalatmika Devi Temple

Address: Kamalatmika Seva Inc, 1024 Serpentine Lane, #112 Pleasanton CA 94566.

Email: contact@kamalatmikadevi.org

Phone: +1 510-629-0903

13. Policy Updates

This Privacy Policy may be updated occasionally. The latest version will always be available on our website or notice board.